Return & Refund Policy

Direct UK Sleep Return and Refund Policy

Returns and Refunds

At Direct UK Sleep, we want you to be completely satisfied by with your purchase. If you are not happy with your order for any reason, we offer a straightforward return and refund policy.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The product is in its original packaging and in the same condition as when you received it.
  • The return request is made within 3 days of receiving the product.
  • The product is not in the list of non-returnable items (e.g., perishable goods, customized items).

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at info.dspuk@gmail.com to inform them of your return request.
  2. Provide your order number and a detailed reason for the return.
  3. Our team will guide you through the return process, including any necessary documentation.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • We will initiate a bank transfer to refund the purchase amount to the original bank account used for the transaction.
  • It may 1 business day for the refund to appear in your account, depending on your bank's processing time.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at info.dspuk@gmail.com. We are here to assist you and ensure a smooth return and refund process.

Thank you for choosing Direct UK Sleep. We value your satisfaction and strive to provide you with the best shopping experience.